Cancellation Policy

At Vijaya Kiladri, donations and seva bookings are handled with utmost transparency and devotion.

Donations

All donations made to Vijaya Kiladri are voluntary.
Donations are generally non-refundable.
Once a donation is successfully processed, it cannot be cancelled.

Seva Bookings

Cancellation requests for seva bookings will be considered under the following circumstances:

If the seva is cancelled by temple management due to unavoidable reasons, devotees may choose:

Rescheduling to another available date, or
Refund, where applicable.

If the devotee wishes to cancel a booking, the request must be submitted before the scheduled seva date. Approval is subject to the temple management’s discretion.

Duplicate Transactions

If a donor is charged more than once due to a technical issue or payment gateway error:

The excess amount will be verified.
Eligible refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider.

Failed Transactions

If payment is debited but confirmation is not received, devotees should contact the temple administration with:

Transaction ID
Date of payment
Amount
Registered mobile number or email

The matter will be investigated, and any eligible refund will be processed accordingly.

Refund Processing

Approved refunds will be credited through the original payment method used during the transaction. Processing time depends on the respective bank or payment gateway.

Contact for Refunds

For cancellation or refund assistance, please contact Vijaya Kiladri through the Contact page with complete transaction details.